# PWR-249 — Mutual aid: learner worksheet Release: Revision 7T · Full Tutorial Edition Estimated time: Estimated 11 min reading; practical time is provider-set Difficulty: Intermediate Equipment: Common household or practice equipment — Qualified community facilitator and supplied fictional mandate: the neighbourhood desk may coordinate prepaid ordinary-grocery collection in daylight; medication, cash handling, personal care, home entry and emergency response are outside scope and must use the named professional or statutory service.; Supplied request R1: invented requester Rina asks for one prepaid 2 kg grocery bag collected at 15:00, permits sharing first name plus text contact only, and declines reciprocity or public thanks. Capacity V1 offers one hour between 14:30 and 16:30, daylight walking, up to 5 kg and no cash or medication; V2 offers 30 minutes ending at 14:45 and therefore cannot match R1.; Failure card M1 says the bag is absent at 15:20: volunteer returns responsibility to the service desk and never visits a home. Boundary card S1 adds a medication request: stop matching and use the supplied qualified-service handoff. Also provide consent, burden, private complaint, withdrawal, outcome and exclusion sheets. Space: Desk / seated Automated structural checklist: 10 of 10 structural checks present Evidence quality/context: G4; Focused research depth Automated method-quality band: Comprehensive Method-rating basis: Structure coverage, instruction/check specificity, alternative distinctness, source troubleshooting, comparison depth and whether purpose/check fields are authored rather than derived. Editorial review: Pending manual editorial sign off ## Before you begin - [ ] I read the tutorial authority and stop conditions. - [ ] I have the required equipment/space or a declared accessible alternative. ## Canonical source context This lesson teaches the full supervised mutual-aid method: establish community mandate, define the support, obtain voluntary consent, separate requester and volunteer roles, protect confidentiality and safeguarding, match need with real capacity, and make reciprocity optional. You will also track hidden labour, provide refusal and complaint routes, hand needs to professional or statutory services, and review who was excluded. Practice uses fictional cases only. Target outcome: With a legitimate community facilitator, the learner completes a fictional mutual-aid pathway record showing mandate, consent, capacity, safeguarding, burden, handoff, withdrawal and outcome for one invented request. ### Authority and setup conditions - Confirm every person, need, address and organisation is fictional; no recruitment or contact occurs. - Identify the community body that would own a real process and the facilitator’s scope. - Agree emergency/professional thresholds, privacy limits and how an actual concern ends the exercise. ### Required or supplied materials - Qualified community facilitator and supplied fictional mandate: the neighbourhood desk may coordinate prepaid ordinary-grocery collection in daylight; medication, cash handling, personal care, home entry and emergency response are outside scope and must use the named professional or statutory service. - Supplied request R1: invented requester Rina asks for one prepaid 2 kg grocery bag collected at 15:00, permits sharing first name plus text contact only, and declines reciprocity or public thanks. Capacity V1 offers one hour between 14:30 and 16:30, daylight walking, up to 5 kg and no cash or medication; V2 offers 30 minutes ending at 14:45 and therefore cannot match R1. - Failure card M1 says the bag is absent at 15:20: volunteer returns responsibility to the service desk and never visits a home. Boundary card S1 adds a medication request: stop matching and use the supplied qualified-service handoff. Also provide consent, burden, private complaint, withdrawal, outcome and exclusion sheets. ## 1. Establish community mandate Write which legitimate group owns the process, purpose, area, duration and what it cannot provide. Why: Goodwill does not create authority or capacity. Success check: The fictional mandate and exclusions are visible. Accessible alternative: Ask the qualified provider to adapt positioning, cue modality, pace, interface or rest while preserving this step’s declared check: “The fictional mandate and exclusions are visible.” If an adaptation changes the measured task or configuration, record it as a different configuration rather than an equivalent attempt. Alternative relationship: Conditional equivalence requires target and configuration check Learner notes: ________________________________________________________________________________ Completed: [ ] ## 2. Define support and eligibility Describe the exact ordinary support, who may request, priority approach and alternatives without ranking worth. Why: Vague promises invite unmet expectations and hidden allocation. Success check: The request can be assessed against clear non-clinical limits. Accessible alternative: Ask the qualified provider to adapt positioning, cue modality, pace, interface or rest while preserving this step’s declared check: “The request can be assessed against clear non-clinical limits.” If an adaptation changes the measured task or configuration, record it as a different configuration rather than an equivalent attempt. Alternative relationship: Conditional equivalence requires target and configuration check Learner notes: ________________________________________________________________________________ Completed: [ ] ## 3. Obtain voluntary participation Separate consent to request, volunteer, share contact details, receive follow-up and offer reciprocity; allow refusal and withdrawal. Why: Joining one mutual-aid task is not consent to publicity, reuse or repayment. Success check: Every role can say no without penalty or loss of unrelated help. Accessible alternative: Ask the qualified provider to adapt positioning, cue modality, pace, interface or rest while preserving this step’s declared check: “Every role can say no without penalty or loss of unrelated help.” If an adaptation changes the measured task or configuration, record it as a different configuration rather than an equivalent attempt. Alternative relationship: Conditional equivalence requires target and configuration check Learner notes: ________________________________________________________________________________ Completed: [ ] ## 4. Screen safeguarding and privacy Use minimum necessary information, role checks, safe contact rules, incident route and no-go activities. Why: Informal support can still create vulnerability. Success check: The facilitator can identify when the case must stop or route out. Accessible alternative: Ask the qualified provider to adapt positioning, cue modality, pace, interface or rest while preserving this step’s declared check: “The facilitator can identify when the case must stop or route out.” If an adaptation changes the measured task or configuration, record it as a different configuration rather than an equivalent attempt. Alternative relationship: Conditional equivalence requires target and configuration check Learner notes: ________________________________________________________________________________ Completed: [ ] ## 5. Match need to declared capacity Compare task, time, location, access, skills, limits and backup; never assign outside the volunteer’s stated capacity. Why: A nominal match can transfer risk to both people. Success check: Every matched field is compatible or explicitly supported. Accessible alternative: Ask the qualified provider to adapt positioning, cue modality, pace, interface or rest while preserving this step’s declared check: “Every matched field is compatible or explicitly supported.” If an adaptation changes the measured task or configuration, record it as a different configuration rather than an equivalent attempt. Alternative relationship: Conditional equivalence requires target and configuration check Learner notes: ________________________________________________________________________________ Completed: [ ] ## 6. Plan the handoff and confirmation State who contacts whom through the approved channel, how completion or failure is confirmed and who responds to a missed task. Why: Help is not delivered until the loop closes. Success check: The case sheet names requester, volunteer, coordinator and fallback service. Accessible alternative: Ask the qualified provider to adapt positioning, cue modality, pace, interface or rest while preserving this step’s declared check: “The case sheet names requester, volunteer, coordinator and fallback service.” If an adaptation changes the measured task or configuration, record it as a different configuration rather than an equivalent attempt. Alternative relationship: Conditional equivalence requires target and configuration check Learner notes: ________________________________________________________________________________ Completed: [ ] ## 7. Track reciprocity and hidden labour Record coordination, emotional, transport and follow-up work; reciprocity is optional and locally defined. Why: Visible service hours can hide unequal burden. Success check: No participant owes repayment and coordinators’ work is counted. Accessible alternative: Ask the qualified provider to adapt positioning, cue modality, pace, interface or rest while preserving this step’s declared check: “No participant owes repayment and coordinators’ work is counted.” If an adaptation changes the measured task or configuration, record it as a different configuration rather than an equivalent attempt. Alternative relationship: Conditional equivalence requires target and configuration check Learner notes: ________________________________________________________________________________ Completed: [ ] ## 8. Provide complaint, withdrawal and transfer Give private accessible routes to stop, change helper, complain or move to statutory/professional support. Why: Community care needs usable exit and remedy. Success check: The fictional requester and volunteer can both leave safely. Accessible alternative: Ask the qualified provider to adapt positioning, cue modality, pace, interface or rest while preserving this step’s declared check: “The fictional requester and volunteer can both leave safely.” If an adaptation changes the measured task or configuration, record it as a different configuration rather than an equivalent attempt. Alternative relationship: Conditional equivalence requires target and configuration check Learner notes: ________________________________________________________________________________ Completed: [ ] ## 9. Review coverage and exclusion Assess unmet need, latency, dignity, burden, continuity, no-shows and who could not access the process. Why: Stories and volunteer hours cannot show equitable impact. Success check: The review identifies at least one excluded or unmeasured group. Accessible alternative: Ask the qualified provider to adapt positioning, cue modality, pace, interface or rest while preserving this step’s declared check: “The review identifies at least one excluded or unmeasured group.” If an adaptation changes the measured task or configuration, record it as a different configuration rather than an equivalent attempt. Alternative relationship: Conditional equivalence requires target and configuration check Learner notes: ________________________________________________________________________________ Completed: [ ] ## Reflection What changed? ________________________________________________________________________________ What remains difficult? ________________________________________________________________________________ What will I repeat, adapt, ask for help with, or stop? ________________________________________________________________________________ --- Completion of this worksheet demonstrates tutorial participation only. It does not establish capability, qualification, safety clearance, diagnosis, treatment or independent validation.